The service and your account
These terms govern services provided by Subaya Web. You must be at least 18 years old and legally able to enter this agreement. We accept international customers, subject to applicable law and service availability. Contact us at subayaweb@protonmail.com.
Subaya Web designs, publishes, hosts, and maintains websites from the information and instructions you supply. Your selected package and confirmed order describe the work included. Custom applications, integrations, or additional features require an agreed scope; the purchase of a profile site does not include an open-ended software development service.
An unpaid submission must be paid within seven days after submission to remain available. Its selected subaya.site address is reserved only for the first 30 minutes after submission. After that, someone else may select the address, and you may need to choose another at checkout. Changing an address does not restart either deadline. Expired unpaid submissions and their private uploads are scheduled for removal; payment records and materials needed to reconcile a payment already in progress may remain until that payment is resolved. These reservations do not apply to custom domain registrations.
Accounts become available after a purchase is confirmed. You verify your email address and choose a password to manage your sites, requests, purchases, and renewals. Keep your contact information accurate and your login details private. Contact us if you suspect unauthorized access. You must have authority to place the order and to act for any person or organization you represent.
AI tools may assist with writing and website development. A person reviews the website before publication. Your supplied wording, factual corrections, and instructions guide the work; please identify anything that must remain private.
Your content and publication
You retain your rights in the text, photographs, résumé, logos, and other material you supply. You are responsible for having permission to use and publish that material, including material belonging to another person.
You authorize us to store, process, adapt, and display your material as needed to create and operate the website you request. This permission does not transfer ownership of your original material to us. Private intake files are not automatically published. Public contact details, downloadable documents, and other sensitive information are published only within the scope you authorize.
Once your website is complete, you authorize us to publish it at its assigned Subaya address without a further approval step. You may then request changes or take it offline through your account.
Publishing a website makes its public content accessible to visitors and search engines. Taking it offline cannot remove copies already held by visitors, search engines, or archives. Permission to use your site in our portfolio is optional and separate from permission to publish your own website; you may withdraw portfolio permission by contacting us.
Ownership and source downloads
You own the website work created for you. As between you and Subaya Web, rights in the custom deliverables pass to you when the applicable purchase is paid. You may use, modify, and host your finished website elsewhere. Subaya Web retains a nonexclusive right to reuse icons, fonts, decorative shapes, and other reusable site assets that Subaya Web creates and has rights to reuse. This does not authorize reuse of your private information, supplied materials, or customer-specific branding. Third-party fonts, software, images, and other licensed components retain their own licenses. We do not claim ownership of your existing material or grant rights that belong to someone else.
You may download your site's source and all past saved revisions from your account at any time while the account continues to exist and Subaya Web operates. This access remains available when you stop paying for hosting or maintenance. Canceling hosting does not transfer ownership back to us or revoke your right to use the source elsewhere. A refund under our late-delivery guarantee also preserves your ownership and included hosting.
Source downloads contain the website deliverables and their assets. They do not include Subaya Web's account system, infrastructure credentials, private records concerning other customers, or third-party services. Some advanced features may require you to arrange replacement services when moving to another host.
Purchases and annual fees
Prices below are in US dollars. Hosting and maintenance fees pay for keeping your site available and providing the live content-update service described below. They are separate from your ownership of the website.
- Student profile — $48
- The first year of site hosting and maintenance is included. Each subsequent year costs $8 for this site.
- General profile — $98
- The first year of site hosting and maintenance is included. Each subsequent year costs $8 for this site.
- Advanced website — $248
- The $248 purchase includes the first year of site hosting, maintenance, and support. Each subsequent year costs $42.80 for this site, before any applicable taxes or separately selected services.
- Business website — $448
- The $448 purchase includes the first year of site hosting, maintenance, and support. Each subsequent year costs $62.80 for this site, before any applicable taxes or separately selected services.
Every website includes its first year of hosting; the first annual hosting charge is due one year after purchase. Each site renews on its own purchase anniversary, shown in the dashboard. Subscription anniversaries and billing periods use UTC. Custom domains and additional paid redesigns are separate purchases. Your checkout must show the complete amount and recurring schedule before you authorize payment.
Renewals and cancellation
Automatic charges require your authorization through the payment provider. You can review the amount, schedule, and renewal settings in your account. Canceling a renewal stops future renewal charges for that service and leaves the already-paid service available through its current term.
Every site's hosting renewal has a 30-day payment grace period. If payment arrives within that period, the renewed year starts at the original renewal deadline. Paying late does not move the anniversary or add the grace period to the paid term. If payment remains outstanding after the grace period, hosting may be suspended.
Website hosting grace periods do not extend a domain's registration or override a registrar's expiration rules. Taking a website offline is a visibility setting; it does not cancel a subscription. Cancel the relevant renewal separately if you do not want it to continue.
Any proposed future price change must be shown before it applies to a renewal, with an opportunity to cancel before the new charge.
Updates and redesigns
Each hosted site includes three content updates per calendar month. Calendar months use UTC. Request updates through the account dashboard. A content update keeps the existing design while reflecting ordinary career or educational progression, such as changing a GPA, adding experience or projects, or adding a modest Publications section after a publication is accepted. If you need more updates, email support; additional requests are considered individually.
Each site includes two visual or content redesigns requested within 30 days of its first publication. A redesign significantly changes the existing website, such as a new color scheme, a substantially different layout, or section changes beyond a small progression-oriented update. It may create a new design within the purchased site's scope. Saved versions in your download history are separate from this redesign allowance. Unused included redesigns expire after those 30 days; the allowance does not renew annually. Further redesigns cost $18 each.
Updates and redesigns require active hosting. They are unavailable while the hosting service is inactive, even though source downloads remain available. New application features, integrations, or work outside the purchased package may require a separate agreement; a redesign does not automatically expand that scope.
Taking a site offline
You can temporarily take a hosted site offline and restore it from the dashboard. Ten actual visibility changes within a rolling 30-minute period trigger a 30-minute cooldown. A request that leaves the site's visibility unchanged does not count as a change.
This control cannot override a hosting suspension or a restriction imposed for security or legal reasons. A temporary visibility change does not erase your site's source, cancel its domain, or stop recurring fees.
Custom domains
When you buy a custom domain through Subaya Web, we register and manage it through a Subaya-controlled registrar account, currently with Namecheap. You are the domain's registrant. Supply accurate contact details and complete any verification required by the registrar. You authorize Subaya Web to act on your behalf to register and manage the domain and to provide the required registrant information to Namecheap. Registration is subject to the Namecheap Registration Agreement, the relevant registry's rules, and availability at the time the registration succeeds.
The registration or renewal price is the registrar's domain price plus a Subaya setup and maintenance fee equal to the greater of $5 or 10% of that domain price. We disclose the registrar charge and our fee separately. Quotes may change before purchase; a displayed search result does not reserve a domain. Any applicable taxes and mandatory additional charges are disclosed before you authorize payment.
Automatic domain renewals require a saved payment method and a customer-approved annual limit that includes the registrar price and our fee. We may process an authorized renewal within 30 days before the domain expires. If the current total exceeds your limit, we require fresh approval before charging.
You can cancel domain renewal while keeping the registration for its already-paid term. Canceling hosting does not automatically cancel domain renewal. Domain expiration may interrupt your website or other services and can lead to loss of the domain; the hosting grace period does not protect a domain from expiration.
If registration fails and no domain is obtained, we refund the domain purchase, including our fee. Once registration succeeds, the domain purchase is nonrefundable except where applicable law requires otherwise. Canceling a website order does not cancel or refund a successfully registered domain; you retain the registration and may transfer it.
You may request transfer to another registrar. Subaya does not charge a transfer-out service fee; the receiving registrar may charge its own fee. We verify the request and assist with unlocking and authorization when the domain is eligible. Registrar locks, recent registration or transfer, disputes, and registry-specific rules can delay or prevent a transfer. See Namecheap's transfer-out requirements.
A subaya.site address is part of our hosting service, not a separately registered domain you can transfer to another registrar.
Acceptable use and security
Do not use the service for unlawful content, infringement, impersonation, fraud, phishing, malicious code, or attempts to access another person's account or files. Do not bypass payment requirements, upload restrictions, request limits, or security controls.
We may investigate reports and restrict access when reasonably necessary to protect customers, infrastructure, or third-party rights, or to comply with legal obligations. Where appropriate, we will explain the issue and provide an opportunity to address it. A payment lapse alone does not remove your ownership of the website or your account's source-download access.
To report a security issue or rights complaint, email subayaweb@protonmail.com with the affected URL and enough information for us to investigate. Do not send passwords or payment-card details.
Delivery, refunds, and service issues
Profiles are published within 48 hours, and Advanced and Business websites within seven calendar days, after payment is received. Delivery means that the agreed website is complete and publicly accessible at its assigned subaya.site address. A custom domain is not required for delivery. Documented delays caused by the customer, including missing required materials or responses that block completion, pause the deadline for the duration of that delay; they do not restart it.
If we miss that deadline for reasons other than those customer-caused delays, we refund the original website purchase price, finish and publish the website anyway, and provide its included first year of hosting and maintenance free of charge. You retain ownership of the completed website. Separately purchased domains and other services are separate from this guarantee.
You may cancel your website order for a full refund of the website purchase price before the website is finished and published. Email support with your order number; eligibility is determined by when we receive your cancellation request, not when we process it. After completion and publication, the website purchase is nonrefundable except under the late-delivery guarantee or where applicable law requires a refund.
We may refuse to build an ordered website. If we do, we refund its website purchase price. If we discontinue a compliant customer's hosting, including on business closure, we refund the unused portion of separately purchased hosting, calculated proportionally over the paid term.
If hosting is discontinued because of abuse, illegal content, or another material violation of the acceptable-use rules, the website purchase and current hosting fee are nonrefundable except where required by applicable law. Future hosting renewal charges stop. A service restriction does not revoke your ownership or ordinary access to your source downloads.
Contact support about billing mistakes, inaccessible downloads, defects, or work that does not match the agreed order. These policies do not exclude statutory cancellation rights, remedies for defective or unprovided services, or any other rights that applicable law does not allow us to exclude. Any legally required immediate-start consent or withdrawal acknowledgment is separate from these general refund rules.
Hosting depends on networks, servers, certificate authorities, and other services that can experience interruptions. We use reasonable safeguards and backups, but do not promise uninterrupted availability, absolute security, or a particular search ranking. Keep a downloaded copy of your source. These limitations do not replace commitments expressly made for your purchased work.
Privacy and third parties
The Privacy Policy describes the information we use to provide the service, including private uploads, account records, local form drafts, and public website content.
Payment providers process payment credentials, the registrar processes domain registration information, and our email provider sends service messages. Their applicable terms also govern their services. Choosing to save a payment method stores it with the payment provider; Subaya does not collect or store complete card numbers or security codes.
We may send necessary messages about account access, orders, requested changes, renewals, and security. Keep your email address current so you can receive activation and renewal information.
Restricted accounts, business closure, and changes
When we discontinue services for an account, we restrict the affected service functions rather than delete the account. Website source and all saved versions remain downloadable while Subaya Web operates, including when hosting is unpaid or discontinued. We continue to assist with eligible domain transfers. Security incidents or legal obligations may require additional verification or restrictions.
You may request account deletion by contacting support. Before deletion, download anything you wish to retain and arrange continuation or transfer of custom domains. Deletion does not revoke your ownership of downloaded files; account download access ends when the account is deleted. Records needed for financial, security, dispute, or legal obligations may remain as described in the Privacy Policy.
If Subaya Web closes, we will give at least 30 days' notice to your account email address and keep source and version downloads available throughout that notice period. Download your files and arrange replacement hosting and domain management during that period. Subaya-hosted download access ends when the business closes; your ownership of downloaded files continues.
Indiana law governs these terms, subject to any mandatory consumer protections that apply to you. Please contact support first to help resolve a dispute; this does not prevent you from exercising legal rights or seeking urgent relief. These terms do not require arbitration.
We will communicate material changes through the website and, where appropriate or required, your account email before they apply. We retain dated policy versions and record the version accepted with an order. Changes do not retroactively remove rights attached to an existing purchase.
Questions: subayaweb@protonmail.com.